With 80% of orders being fulfilled within 24 hours, we are keen on delivering your products to your customers as fast as possible.
We ship your products worldwide, fulfilling 80% of orders within 24 hours. With our trusted global partners, we ensure fast and reliable delivery.
Your customers can rely on their orders reaching them, no matter where they are. We manage the logistics, so you can stay focused on your business.
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We get it - sometimes finding what you need can be tough. If you’re having trouble, don’t worry. Reach out to us, and we’ll get you sorted. Our support team is here to help.
You can easily find our shipping prices and terms on the Podbase website - transparency is key for us! 😊 Just head over to the Podbase site and click on “Shipping” in the header.
Shipping is fast: once you place an order, it’s usually dispatched within 24-48 hours. After that, it gets delivered quickly to your customer - we partner with top-notch carriers.
We do our best to produce and fulfill all orders within 24 hours. After that, you'll need to consider shipping times. Keep in mind that these estimates come from our shipping partners and can change due to unexpected order volumes or shifts in the global supply chain.
Example. If you order a phone case to France with economy shipping, it will take about 24-48 hours to produce and hand off to the shipping company. Depending on the region in France, delivery should take an additional 3-8 business days. So, the total time for production, fulfillment, and delivery will be around 4-9 business days.
We ship to almost anywhere in the world, so you can take your brand global! We’ll deliver your beautiful orders to nearly any destination. Our delivery rates are among the lowest on the market while still providing top-notch service. Check out our list of countries for more details.
We all know mistakes can happen, but don’t worry, we’ve got you covered! Here are three scenarios to consider:
1. If you've entered your return address, the package will be sent back to you. We recommend this option. You can then reach out to the customer, correct the address, and ship it out again.
2. If the package hasn’t been returned to us, you can file a claim and place a new order.
3. If the package comes back to us, we can resend it, but you’ll need to cover the additional shipping cost.
Just a heads up: it’s your responsibility to ensure that you have the correct addresses for your customers. We’re here to help you sort things out, but ultimately, the costs will fall on you. So, double-check that information!
First off, we're really sorry to hear about your experience. If your goods arrived damaged, please reach out to us via chat or email at support@podbase.com. We’ll get a replacement sent out to you right away. To help speed up the process, please take some pictures of the damage before contacting customer support. That way, we can ship out the replacement faster!
If your customer entered the wrong address, we can still change it as long as the order hasn’t shipped. But if it’s already on its way, there’s nothing we can do until it comes back to us. Once we get it back, we can reship it, but keep in mind that there might be extra fees involved.
We're always working on expanding our shipping options, but some global situations do limit where we can send packages.
We get it - sometimes finding what you need can be tough. If you’re having trouble, don’t worry. Reach out to us, and we’ll get you sorted. Our support team is here to help you find exactly what you need.
With Podbase, you can achieve profit margins that are up to 100% higher compared to any other POD providers.
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